How does the shipping work?

✔︎ As a rule, all orders are delivered within 2 to 3 working days by DHL in Germany. For orders within the EU, the delivery time is 3-7 working days. With your order on our website you will receive a confirmation email and a tracking number.

How much do I pay for shipping?

✔︎ If you are on planet earth, shipping is free for you!

We send all orders via free express shipping with DHL in Germany and via UPS to other countries.

Is there a right of withdrawal?

✔︎ Yes, because we are confident that you will love your Ray of Smile product. However, if you don't like it, we offer you a 30-day right of withdrawal.

How quickly will my order be processed and shipped?

✔︎ When you have gone through the entire ordering process and confirmed your order, the orders will be immediately forwarded to our fulfillment partner. So within 12 hours it will be processed and sent to you. We know you want to receive your package quickly.

Where will my package be sent from?

✔︎ Your order will be shipped from our warehouse in Frankfurt, Germany, but we also have warehouses in the USA, Australia, Singapore and the United Arab Emirates.

How do I use a discount code?

✔︎ Please enter your discount code at the checkout. Crossed-out prices can take into account the discount code mentioned in the description.

How can I contact you?

✔︎ If you would like to contact us, please send us an email at Our customer service is available Monday through Friday. We thank you for your trust.