Refund and Returns Policy

Refunds & Returns policy (EN)

The money-back guarantee is possible within 30 days and is ONLY valid for the “Lovely Smile Teeth Whitening Strips”, “shineUP Teeth Whitening Strips”, “Smooth My Foot Foot Peeling Mask”
We have absolute confidence in our teeth whitening products, which is why we offer a 100% result or money back guarantee.
We guarantee that your teeth will whiten by at least 2 shades when using our products.
In the unlikely event that this is not the case with your Ray of Smile experience, please read on below.
To qualify for our money back guarantee, simply follow the instructions below:
16.1 Take a clear picture of your teeth before using our products.
16.2 Use our products exactly as prescribed.
16.3 Take a clear picture before and after completing all applications.
16.4 Before / After image must be created with date and nuance table. At least 7 days must lie between (for the money-back guarantee)
16.5 Once approved, your refund will be processed.
You have 30 days from the date of purchase to claim the money back guarantee.
Attempted complaints that do not meet these criteria will not be released for refund.

In the case of a money-back guarantee, the buyer bears the insured return shipping as well as the shipping costs already incurred by the seller. 
* Please make sure your before and after photos are taken in similar lighting conditions to verify accurate results. Before and after photos must also include valid date and time stamps, and the nuance board must be highlighted with a crossed shade, otherwise no refund will be given.